Shipping Policy

At Spookypaws, we work hard to get your order to you as quickly and safely as possible. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our website.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or U.S. federal holidays.

During holidays, promotional periods, or periods of unusually high order volume, processing times may take longer.

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

2. Shipping within the United States

We currently ship to addresses within the United States.

Available shipping methods and estimated delivery times will be displayed during checkout.

Typical delivery times are:

  • Standard Shipping: 5–10 business days
  • Express Shipping: 2–5 business days, when available

Delivery times are estimates and are calculated after your order has been processed. They are not guaranteed unless explicitly stated otherwise.

3. Shipping Costs

Shipping costs are calculated and displayed during checkout based on factors such as:

  • Shipping destination
  • Shipping method
  • Order size
  • Current shipping rates

From time to time, Spookypaws may offer free shipping promotions. Any applicable promotion will be clearly displayed on our website or during checkout.

4. Tracking Information

Once your order has shipped, you may receive a shipping confirmation email containing a tracking number.

Tracking information may take 24–48 hours to become active after the carrier receives and scans the package.

Please allow additional time during weekends, holidays, or periods of high shipping volume.

5. Delivery Delays

While we do our best to meet estimated delivery times, delays may occasionally occur due to circumstances outside our reasonable control, including:

  • Severe weather
  • Natural disasters
  • Carrier delays
  • Holidays
  • High shipping volumes
  • Incorrect or incomplete shipping information
  • Customs or governmental delays
  • Other unforeseen circumstances

Spookypaws is not responsible for carrier delays that occur after an order has been shipped.

However, if an order cannot be shipped within the timeframe promised at the time of purchase, we will provide the options required by applicable law.

6. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice that your shipping address is incorrect, please contact us as soon as possible at:

[YOUR CUSTOMER SERVICE EMAIL]

We will do our best to update the address before the order ships.

Once an order has shipped, we may be unable to change the shipping address.

Spookypaws is not responsible for packages delivered to an incorrect address provided by the customer.

7. Lost or Stolen Packages

If your tracking information indicates that your package was delivered but you cannot locate it, please:

  1. Check around your property and any designated delivery locations.
  2. Check with household members or neighbors.
  3. Contact the shipping carrier directly.
  4. Contact us if you are still unable to locate your package.

We will make reasonable efforts to assist you in contacting or working with the carrier.

However, Spookypaws cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.

8. Damaged Packages

If your package arrives visibly damaged, please contact us at [YOUR CUSTOMER SERVICE EMAIL] as soon as possible.

Please provide:

  • Your order number
  • A description of the damage
  • Photos of the package
  • Photos of the damaged product

We will review the situation and determine the appropriate resolution.

9. Wrong or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us within 7 days of delivery.

Please include your order number and photographs of the items received when applicable.

We will review the issue and, if the error was made by Spookypaws, provide an appropriate resolution.

10. Shipping Restrictions

We currently ship only to addresses that can be serviced by our available shipping carriers.

We reserve the right to restrict shipping to certain locations when required by applicable law, carrier restrictions, or operational limitations.

11. International Shipping

At this time, Spookypaws does not offer international shipping unless otherwise stated on our website.

If international shipping becomes available, this policy will be updated accordingly.

12. Order Cancellations

If you wish to cancel your order, contact us as soon as possible at [YOUR CUSTOMER SERVICE EMAIL].

We will attempt to cancel the order before it has been processed or shipped.

Once an order has shipped, it may no longer be possible to cancel it. In that case, you may need to follow our Refund & Return Policy.

13. Shipping and Refunds

Shipping fees are generally non-refundable unless:

  • The item was defective or damaged;
  • We shipped the wrong item;
  • The order was canceled because we could not fulfill it;
  • A refund of shipping charges is otherwise required by applicable law; or
  • We expressly agree to refund the shipping charge.

Please see our Refund & Return Policy for additional information.

14. Contact Us

If you have questions about your order or shipping, please contact us:

Spookypaws