REFUND & RETURN POLICY

REFUND & RETURN POLICY

Last Updated: September 3, 2026

At Spookypaws, we want you and your pup to be happy with your purchase. If you are not completely satisfied with your order, we're happy to help in accordance with the policy below.

1. Returns

You may request a return within 30 days of delivery.

To be eligible for a return, the item must:

  • Be unused
  • Be unworn
  • Be in its original condition
  • Be free from damage, stains, odors, pet hair, or other signs of use
  • Include its original packaging when reasonably possible

Because our products are pet costumes, we cannot accept returns of items that have been worn by a pet or show signs of use.

2. How to Request a Return

Before sending an item back, please contact us at:

Email: [YOUR CUSTOMER SERVICE EMAIL]

Please include:

  • Order number
  • Name used for the order
  • Item you wish to return
  • Reason for the return

We will provide return instructions if your request qualifies.

Please do not send items back without contacting us first.

3. Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable law, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service when returning an item. Spookypaws is not responsible for returns that are lost or damaged during return shipping when the customer is responsible for the return shipment.

4. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Depending on your bank or payment provider, it may take additional business days for the refund to appear in your account.

5. Damaged, Defective, or Incorrect Items

If you receive:

  • A damaged item
  • A defective item
  • The wrong item
  • The wrong size due to an error on our part

please contact us as soon as possible at [YOUR CUSTOMER SERVICE EMAIL].

Please include your order number and photographs showing the issue.

We will review the situation and, where appropriate, provide a replacement, refund, or other appropriate resolution.

6. Size Exchanges

If you ordered the wrong size, please contact us within 30 days of delivery.

Exchanges may be available depending on inventory.

Customers are responsible for return shipping when the incorrect size was selected by the customer.

Because pet breeds and body shapes vary, customers should review our Dog Size Chart and measure their dog before ordering.

7. Final Sale Items

Certain products may be designated as final sale.

Final sale items cannot be returned or exchanged unless they arrive defective, damaged, incorrect, or applicable law requires otherwise.

Any final-sale restriction will be clearly disclosed before purchase.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will attempt to cancel orders before they are processed or shipped. Once an order has shipped, it may no longer be possible to cancel it and the customer may need to follow our return procedure.

9. Lost or Undelivered Orders

If tracking indicates that an order was delivered but you cannot locate it, please first check with household members, neighbors, and the shipping carrier.

Contact us if you still cannot locate your package.

We will work with the carrier and review the circumstances of the shipment.

10. Shipping Delays

We make reasonable efforts to ship orders within the timeframes displayed on our website.

If we are unable to ship an order within an applicable promised timeframe, we will provide the options required by applicable law, which may include consenting to a delay or canceling the order for a refund. Federal rules generally require online sellers to ship within the promised timeframe or, if no timeframe is stated, within 30 days, subject to applicable exceptions.

11. Contact

For return or refund questions:

Spookypaws