PRIVACY POLICY

Last Updated: September 3, 2026

At Spookypaws ("Spookypaws," "we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you provide when visiting or purchasing from our website.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, contact us, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Information You Provide Directly

When you place an order, create an account, contact us, or subscribe to communications, we may collect:

• Full name
• Billing address
• Shipping address
• Email address
• Phone number
• Order information
• Customer service communications
• Information you voluntarily provide to us

Payment Information

Payments are processed through third-party payment processors. We generally do not store your complete credit or debit card number on our own servers.

Your payment information may be processed by third-party payment providers according to their own privacy policies and security practices.

Automatically Collected Information

When you visit our website, certain information may be automatically collected, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Approximate location
• Website usage information
• Cookies and similar technologies

2. How We Use Your Information

We may use personal information to:

• Process and fulfill orders
• Process payments
• Ship products
• Send order confirmations and updates
• Provide customer support
• Respond to inquiries
• Improve our website and products
• Prevent fraud and unauthorized transactions
• Maintain website security
• Send promotional communications where permitted by law
• Analyze website traffic and customer interactions
• Comply with legal obligations

We do not use your personal information for purposes that are materially different from those described in this Privacy Policy without providing any notice required by applicable law.

3. Cookies and Tracking Technologies

We may use cookies, pixels, analytics tools, and similar technologies to operate and improve our website.

These technologies may help us:

• Remember shopping cart information
• Understand how visitors use our website
• Measure advertising performance
• Improve website functionality
• Personalize certain experiences

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

4. How We Share Information

We may share information with trusted third-party service providers that help us operate our business, including providers involved in:

• Payment processing
• Order fulfillment
• Shipping and delivery
• Website hosting
• Analytics
• Customer support
• Marketing and advertising
• Fraud prevention
• Email communications

These providers may only receive information reasonably necessary to perform services on our behalf, subject to applicable agreements and laws.

We may also disclose information when reasonably necessary to:

• Comply with applicable law
• Respond to legal requests
• Protect our rights or property
• Prevent fraud or abuse
• Protect the safety of our customers, employees, or others
• Facilitate a business transfer such as a merger, acquisition, or sale of assets

5. Sale or Sharing of Personal Information

We do not sell personal information for monetary consideration in the ordinary course of operating our business.

However, certain privacy laws may define "sale" or "sharing" broadly, including certain advertising or analytics activities. Where applicable law gives you the right to opt out of such activities, we will provide the required mechanisms to exercise that right.

6. Your Privacy Rights

Depending on where you live and whether applicable privacy laws apply to Spookypaws, you may have certain rights regarding your personal information.

These rights may include:

• The right to know what personal information we collect
• The right to request access to personal information
• The right to request deletion of personal information
• The right to request correction of inaccurate information
• The right to opt out of certain sales or sharing of personal information
• The right to limit certain uses of sensitive personal information where applicable
• The right not to receive discriminatory treatment for exercising applicable privacy rights

For California residents, additional rights may apply under the California Consumer Privacy Act (CCPA), as amended.

To submit a privacy request, contact us at:

Email: [YOUR PRIVACY EMAIL]

We may need to verify your identity before completing certain requests.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our services
• Complete transactions
• Maintain business and transaction records
• Resolve disputes
• Prevent fraud
• Comply with legal obligations

The retention period may vary depending on the type of information and the reason it was collected.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of transmission or storage over the Internet is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the "Last Updated" date at the top of this page. Your continued use of the website after an updated Privacy Policy is posted constitutes acceptance of the updated policy to the extent permitted by law.

12. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

Spookypaws